Description

Shell Bay Club, located in Hallandale, FL, is pleased to announce an excellent career opportunity for a Security Officer! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.

Position Summary

Shell Bay Club is seeking professional, service-oriented Security Officers to help maintain a safe, secure, and welcoming environment for members, guests, residents, employees, and visitors.

Security Officers are responsible for access control, patrol operations, surveillance, incident response, emergency management, and member assistance while delivering the highest standards of hospitality and professionalism. The ideal candidate possesses strong situational awareness, sound judgment, excellent communication skills, and a hospitality-first mindset.

Schedule

• Full-Time and Part-Time Opportunities Available
• Day, Evening, Overnight, Weekend, and Holiday Shifts
• Flexible scheduling based on operational needs

Essential Duties & Responsibilities

Access Control & Gate Operations

• Monitor and control access points throughout the property.
• Verify visitors, vendors, contractors, and guest authorization.
• Enforce access procedures and security protocols.
• Maintain visitor and contractor logs.
• Operate North and South Gate security posts.
• Monitor deliveries, vendor activity, and restricted-area access.
• Maintain safe and efficient traffic flow throughout the property.

Patrol & Property Protection

• Conduct routine foot and vehicle patrols.
• Monitor club facilities, golf course, marina, hotel, residential areas, parking lots, and common spaces.
• Inspect buildings, gates, doors, and restricted areas.
• Identify and report safety hazards, maintenance concerns, and suspicious activity.
• Protect Club assets and property from theft, vandalism, trespassing, and unauthorized access.

Surveillance & Incident Response

• Monitor CCTV, alarms, access control systems, and security equipment.
• Investigate unusual or suspicious activity.
• Respond promptly and professionally to incidents and emergencies.
• Complete Daily Activity Reports and Incident Reports accurately and on time.
• Preserve confidentiality and maintain proper documentation standards.

Emergency Response

• Respond to medical emergencies within the scope of training.
• Coordinate with emergency responders, fire rescue, and law enforcement when necessary.
• Assist with evacuations, severe weather response, and emergency preparedness procedures.
• Secure incident scenes and maintain public safety during emergencies.

Member & Guest Service

• Deliver exceptional customer service at all times.
• Greet and assist members, guests, residents, vendors, and visitors professionally.
• Provide directions and general assistance throughout the property.
• Resolve concerns calmly and respectfully.
• Balance security responsibilities with Shell Bay Club's luxury hospitality standards.
• Protect the privacy and confidentiality of members and guests.

Professional Standards

Security Officers are expected to:

• Maintain a clean, pressed uniform and professional appearance.
• Demonstrate integrity, honesty, reliability, and accountability.
• Remain alert, attentive, and professional throughout each shift.
• Communicate respectfully with members, guests, and team members.
• Follow all company policies, procedures, and post orders.
• Support a culture of safety, security, and hospitality.

Qualifications

Required

• High School Diploma or GED.
• Valid Florida Class D Security License (or ability to obtain).
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Ability to stand, walk, patrol, and work outdoors for extended periods.
• Ability to remain calm and professional during emergencies.
• Ability to write clear and accurate reports.

Preferred

• Experience in private clubs, luxury hospitality, hotels, resorts, residential communities, or security operations.
• CPR, AED, and First Aid Certification.
• Experience with CCTV, access control systems, and incident reporting software.
• Bilingual English/Spanish preferred.

Performance Expectations

Success in this role is measured by:

• Professional appearance and conduct.
• Reliability, punctuality, and accountability.
• Effective patrol and access control operations.
• Accuracy and timeliness of reports.
• Emergency response effectiveness.
• Situational awareness and sound decision-making.
• Positive member and guest interactions.
• Consistent adherence to Shell Bay Club's hospitality and security standards.

Why Join Shell Bay Club?

Join one of South Florida's premier luxury private clubs where security professionals are trusted to provide exceptional protection while delivering world-class member service. If you are professional, service-oriented, and committed to excellence, we invite you to become part of the Shell Bay Club team.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com .