Description

Overview

The Golf Shop Attendant is responsible for promoting the game of golf and the club's offerings while delivering exceptional customer service to members and guests. The Attendant assists customers with merchandise selections, maintaining an organized and visually appealing golf shop, and providing information about club services and events. Additionally, the role will support inventory management and collaborate with the pro-shop team to ensure seamless operations and a high standard of service.

Reporting Structure: Reports to the Supervisor Golf Shop.

Experience Required

• High school diploma, GED, or equivalent preferred.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Interpersonal and communication skills, with the ability to engage positively with members and guests.
• Organizational skills and attention to detail to maintain the shop's presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedures.
• Ability to work additional hours as needed, including weekends and/or holidays.
• Frequent exposure to extreme temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, lift, and carry up to 100 lbs.

Essential Responsibilities

• Deliver exceptional customer service in the pro-shop by welcoming golfers, processing charges at the register, and checking in players before their round.
• Adhere to proper cash handling procedures and ensure all operational standards are met.
• Handle member and guest inquiries, manage tee-time bookings in person and over the phone, and communicate professionally.
• Maintain a calm, courteous, and attentive demeanor to provide a superior customer experience.
• Oversee inventory management by checking in merchandise, organizing storage and display areas, maintaining stock levels, informing customers about special orders, and handling returns and credits.
• Assist with course operations by marshaling, starting, and supporting outside services as needed.
• Support outside golf operations staff to ensure proper execution of daily procedures and policies.
• Execute end-of-day business functions according to club guidelines and procedures.
• Maintain orderly work areas, tidy the pro-shop and entry areas, and restock merchandise as needed.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators.
• Assist others as needed and take on additional tasks assigned by management.
• Follow company, club, and department policies, procedures, and safety practices.
• Attend daily briefings and engage in required activities to support team success.