Description

Overview

The Golf Shop Attendant promotes the game of golf and the club's offerings while delivering exceptional customer service to members and guests. This role assists customers with merchandise selections, maintains an organized and visually appealing golf shop, provides information about club services and events, supports inventory management, and collaborates with the pro-shop team to ensure seamless operations and a high standard of service.

Reports to the Supervisor Golf Shop.

Experience Required

• High school diploma, GED, or equivalent preferred.
• Previous experience in customer service or retail, with a basic understanding of golf operations, equipment, and etiquette.
• Strong interpersonal and communication skills, with the ability to engage positively with members and guests.
• Organizational skills and attention to detail to maintain the shop's presentation and inventory.
• Ability to work independently and as part of a team, maintaining a proactive and positive attitude.
• Knowledge of golf merchandise, apparel, and equipment.
• Familiarity with point-of-sale (POS) systems and basic cash handling procedures.
• Frequent exposure to extreme temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, lift and carry up to 100 lbs., and effectively talk, hear, and see.
• Availability to work scheduled hours, including additional hours as needed, weekends, and holidays.

Essential Responsibilities

• Deliver exceptional customer service in the pro-shop by welcoming golfers, accurately processing charges at the register, and properly checking in all players before their round.
• Adhere to proper cash handling procedures and ensure all operational standards are met.
• Handle member and guest inquiries, manage tee-time bookings in person and over the phone, and engage in friendly, professional conversations.
• Maintain a calm, courteous, and attentive demeanor, even in high-pressure situations.
• Oversee inventory management by checking in merchandise, organizing storage and display areas, maintaining stock levels, informing customers of special orders, and handling returns and credits.
• Assist with course operations by marshaling, starting, and supporting outside services as needed.
• Support outside golf operations staff to ensure proper execution of daily procedures and policies.
• Execute end-of-day business functions following club guidelines and established procedures.
• Complete daily tasks to club standards, including maintaining organized work areas, tidying pro-shop and entry areas, and restocking merchandise.
• Provide operational and administrative support to the Head Golf Professional, General Manager, and Tournament Coordinators.
• Assist others as needed and take on additional tasks assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices and comply with safety guidelines.
• Take initiative in personal and professional growth and maintain required certifications relevant to the role.
• Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities.