Description

Overview

The Raven Golf Club is seeking a service-driven Golf Shop Assistant to join our golf operations team. Working alongside the First Assistant Golf Professional and General Manager, this role offers the opportunity to gain hands-on experience in all aspects of a high-end mountain golf operation. The successful candidate will play a key role in delivering an exceptional club experience while supporting day-to-day golf shop operations. This position is ideal for a motivated individual who is service-driven, can perform well in a fast-moving golf shop environment, and is passionate about the game of golf.

Experience Required

Preferred Qualifications

• Previous experience in a high-volume golf operation preferred but not required.
• Prior experience as an Assistant Golf Professional or Golf Shop Attendant preferred but not required.
• Knowledge of golf shop point-of-sale systems preferred but not required.
• Strong interpersonal and service industry skills.
• Valid driver's license with an acceptable driving record.

Work Environment & Physical Requirements

• Position requires both indoor and outdoor work in a seasonal golf environment.
• Ability to work extended periods standing for 5+ hours at a time.

Expected Schedule

• Full-Time and Part-Time hours available
• Approximately 30-40 hours per week, including weekends, holidays, tournament days, and occasional evening events.
• Flexible hours available

Essential Responsibilities

• Welcome and check in members and guests for daily play.
• Manage and maintain the tee sheet, including booking reservations and running daily tee sheet audits.
• Answer incoming phone calls and respond to inquiries regarding tee times, club events, and golf shop services.
• Process golf rounds, merchandise, and other transactions accurately using the point-of-sale system.
• Assist members and guests with golf shop purchases and merchandise recommendations.
• Provide friendly, professional, and knowledgeable customer service to members, guests, and the public.
• Maintain a clean, organized, and well-stocked golf shop and display areas.
• Communicate effectively with outside services staff and other club departments to ensure a seamless golf experience for all members and guests.
• Enforce club policies and golf course rules in a courteous and professional manner.
• Assist with opening and closing golf shop procedures, including cash handling and counting.
• Stay informed on club events, promotions, and golf programs to effectively assist members and guests.
• Perform other golf shop and golf operations duties as assigned by the First Assistant Golf Professional or General Manager.

Benefits

• Complimentary golf playing privileges during non-busy course hours
• Practice facility access
• Discounts on merchandise in the golf shop
• Discounts on certain F&B purchases
• Hands-on experience working at a semi-private golf club