Description

Overview

Club Overview

Founded in 1920, Hillcrest Country Club is one of Los Angeles' most historic and distinguished private clubs. Located in the heart of the city, Hillcrest has built a reputation for exceptional golf, outstanding hospitality, and a welcoming community that values tradition, service, and excellence. The Club offers an exceptional experience for its members through premier recreational amenities, personalized service, and a commitment to maintaining the highest standards in every aspect of its operations.

Joining the Hillcrest team provides an opportunity to become part of a respected private club with a long-standing tradition of excellence. Employees are encouraged to grow professionally in a collaborative, team-oriented environment where attention to detail, hospitality, and a passion for service are valued. Whether beginning a career in golf operations or expanding industry experience, team members gain hands-on exposure to the standards and practices that define one of Southern California's premier private clubs.

Position Overview

The Golf Course Starter plays a vital role in delivering an exceptional golf experience by ensuring the efficient flow of play, providing outstanding member and guest service, and maintaining the highest standards of professionalism. As one of the first team members golfers interact with, the Starter creates a welcoming first impression while managing daily tee operations and supporting the overall success of the golf operation.

Working closely with the Professional Staff and the Caddie Managers, the Starter serves as a key liaison between members, guests, and the golf operations team to ensure an organized, enjoyable, and seamless golf experience.

This position is ideal for an energetic, service-oriented individual who enjoys interacting with people, has a passion for golf, and takes pride in creating an exceptional experience for every member and guest while ensuring the efficient operation of the golf course.

Experience Required

Qualifications

• Previous experience in golf operations, customer service, hospitality, or a related field preferred.
• Knowledge of the game of golf, its rules, and golf etiquette is preferred.
• Excellent interpersonal, communication, and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to remain calm, courteous, and professional while addressing member requests and operational challenges.
• Reliable, punctual, and committed to working collaboratively within a team environment.
• Flexible availability, including weekends, holidays, and early morning shifts.

Preferred Qualifications

• Experience working at a private club, resort, or high-end hospitality environment.
• PGA Associate or Affiliate status, or an interest in pursuing a career in golf operations or PGA Membership.
• Passion for delivering exceptional member service and maintaining high operational standards.

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to work outdoors in varying weather conditions.
• Ability to lift up to 25 pounds when necessary.

Essential Responsibilities

Key Responsibilities

Tee Operations & Pace of Play

• Manage the first tee by organizing groups and starting play according to the daily tee sheet.
• Verify tee times and ensure golfers are prepared to begin play on schedule.
• Communicate daily course conditions, cart rules, local rules, and pace-of-play expectations.
• Monitor tee time intervals to promote an efficient pace of play and minimize delays.
• Coordinate with Golf Shop staff, Marshals, and Player Services to address tee sheet adjustments, weather delays, or operational changes.

Member & Guest Hospitality

• Greet members and guests in a friendly, professional, and welcoming manner.
• Learn and recognize members by name while providing personalized service.
• Anticipate member needs and resolve concerns promptly while maintaining exceptional service standards.
• Serve as a visible ambassador for the club by creating a positive first impression for every golfer.

Golf Operations Support

• Work alongside the Player Services team to ensure staging areas, practice facilities, and the first tee are clean, organized, and presentation-ready.
• Coordinate with the CaddieMaster/Outside Operations staff to ensure key objectives are being completed efficiently and effectively.
• Communicate effectively with all golf operations staff to maintain seamless service throughout the day.

Benefits

What We Offer

• A collaborative, team-oriented work environment focused on professionalism and service.
• Opportunities to develop golf operations knowledge through hands-on experience and mentorship from golf professionals.
• Exposure to tournament operations, member programming, and daily golf course management.
• Opportunities for career growth within the golf industry.
• Playing and practicing privileges
• Holiday Bonus

At Hillcrest Country Club we pride ourselves on our commitment to excellence, innovation, and fostering a dynamic work environment where individuals like you can thrive and make a meaningful contribution to our collective success. Our goal is to provide exceptional product, service, hospitality, and facility, and to build a positive team spirit. If you believe your skills and experience align with the goals and values of our organization, we invite you to apply.

Hillcrest Country Club is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic.