Description

Overview

The General Manager will serve as the senior operating leader for Panther National following their start date in August/September 2026. This role is responsible for establishing a clear operational vision, aligning senior leadership, setting service standards, and leading the organization through a disciplined transition and relaunch.

The General Manager will engage closely with existing members, provide visible and consistent leadership, ensure a smooth transition process for employees, and help identify and select additional senior leaders as the club and residential community continue to grow.

A critical expectation of this position is close alignment with Sales and Marketing to ensure operational execution, member experience, club programming, communications, and service standards support membership growth, brand positioning, residential sales objectives, and broader strategic goals.

This position is critical to reducing execution risk, strengthening organizational readiness, and positioning Panther National for long-term operational success.

Experience Required

• Significant senior leadership experience in a high-end private club, luxury golf community, resort, or comparable hospitality environment.
• Proven experience as a General Manager, Club Manager, Chief Operating Officer, or senior executive leader in a luxury hospitality or private club setting.
• Strong understanding of private club operations, member services, golf operations, golf course maintenance, food and beverage, lifestyle amenities, facilities, staffing, and financial management.
• Demonstrated success leading complex operational transitions or pre-opening environments.
• Experience building, aligning, and developing senior leadership teams.
• Strong financial acumen, including budgeting, forecasting, labor planning, and performance management.
• Excellent communication, presentation, and relationship-building skills.
• Ability to work effectively with ownership, Board members, senior leaders, members, residents, employees, and vendors.
• Demonstrated commitment to service excellence and operational accountability.
• Executive presence and sound judgment.
• Strong member-facing leadership style.
• Ability to create trust and confidence during periods of change.
• Clear and disciplined decision-making.
• High emotional intelligence and professional maturity.
• Strong organizational and project management skills.
• Ability to set standards and hold teams accountable.
• Collaborative leadership approach.
• Strong understanding of luxury service culture.
• Ability to balance strategic planning with hands-on operational leadership.
• Commitment to long-term community, membership, and brand value.

Essential Responsibilities

• Provide executive leadership for all Panther National employees.
• Establish and communicate a clear operating vision aligned with ownership's immediate and long-term goals.
• Align existing senior leadership around consistent priorities, accountability, and service standards.
• Lead the operational transition from the current structure into Panther National's long-term operating model.
• Serve as the primary leader for members and provide continuity throughout the transition and beyond.
• Support the onboarding and integration of all employees.
• Define and reinforce service standards across all departments.
• Identify, evaluate, and assist in selecting key senior leaders for future operational opportunities.
• Maintain strong alignment with Sales and Marketing to support membership sales, residential sales objectives, and broader market strategy.
• Partner with ownership to support disciplined execution and long-term strategic planning.
• Ensure Human Resources policies, procedures, and employment practices are consistently followed across all departments.
• Oversee day-to-day operating performance through department leaders.
• Build strong relationships with members and guests and ensure member concerns are addressed promptly.
• Coordinate with department heads to improve efficiency, service quality, and accountability.
• Develop and manage operating budgets in coordination with ownership and department leaders.
• Provide regular updates to ownership and the Board regarding key priorities, risks, and performance.
• Support staffing, training, professional development, and succession planning across the organization.

Benefits

• Medical, Dental, and Vision coverage.
• 401(k) with employer match for employees 19 years of age and older.
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.