Description

Lorraine Lakes, located in Lakewood Ranch, FL, is pleased to announce an excellent career opportunity for a Front of House Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.

General Purpose:

The Front of House Manager is a key member of the management team and is directly responsible for the oversight of all food & beverage operations at the property. This includes implementing budgets and the hiring, training and supervising of all related F&B service and food production staff. The Front of House Manager will apply all of their experience and knowledge to assuring that the wants and needs of guests are consistently met and/or exceeded.

Qualifications, Knowledge and Skill Requirements:

• Must have 1-3 years of related experience in F&B management.
• College degree preferred.
• Must be proficient in the use of Microsoft Word, Excel, Outlook, and PowerPoint.
• Knowledge of pertinent health regulations and liquor laws.
• Must have food and beverage/ a la carte and banquet experience.
• Must have proven management experience.
• Must have strong business aptitude.
• Must have strong service orientation.
• Must possess excellent written and verbal communication skills.
• Must be highly organized, efficient, and detail oriented.
• Must have exceptional interpersonal skills.

Position Responsibilities:

• Daily management of Front of House F&B Department.
• Assists the General Manager with banquet and event sales.
• Inspects and assists with banquet set-up and breakdown of tables, decorations, equipment, serving areas, and related activities in an accurate and timely manner.
• Ensures satisfaction by communicating with the client throughout the event regarding any changes, substitutions or special requests; assisting banquet staff throughout the event as needed (refilling drinks, delivering food, bussing tables, etc.) and following up with host at the conclusion of event.
• Hires, supervises, and develops bartender, beverage cart driver, host/hostess, snack bar attendant, and other employees in the Front of the House F&B department.
• Conducts training and refresher classes for all Front of House F&B personnel in the correct procedures.
• Daily oversight of Front of House F&B accounting procedures.
• Forecasts and budgets pertaining to F&B operation.
• Maintains cost controls and conducting a monthly inventory.
• Implements and maintains F&B sales/marketing programs.
• Develops and implements marketing program to increase banquet business.
• Alcohol and beverage ordering - follows SOP buying process.
• Quality assurance, guest service, and training of all employees.
• Upholds IGP Food and Beverage policies.
• Implements all Human Resources guidelines.
• Coordinates between all departments.
• Develops and implements creative strategies to increase revenues.
• Plans and coordinates special events and functions.
• Responsible for overall guest satisfaction.
• Ensures all employees are conducting themselves in a professional manner.
• Performs daily walk-through to ensure full compliance with the Department of Health regulations.
• Complies with applicable health, alcoholic beverage, fire, and other local/state laws.
• Closing procedures and appropriate cash handling practices.
• Performs other duties as assigned by supervisor or manager.

Benefits & Other Compensation:
This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage
• Retirement Benefits - 401(k) with employer match (19 years of age and older)
• Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company's discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.