Description

Overview

Troon is seeking a skilled Microsoft D365 Platform Architect & Hands-on Developer to join the team. The role focuses on implementing, customizing, and optimizing Microsoft Dynamics 365 solutions, primarily CRM/Customer Engagement (CE), integrations, and environment management. This position works closely with stakeholders to translate business requirements into technical solutions and plays a key role in the design, development, and customization of D365 solutions. The ideal candidate has deep knowledge of D365 architecture, customization capabilities, development tools, and strong programming skills to deliver high-quality solutions.

Experience Required

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 7+ years of experience in Microsoft Dynamics 365 CE development and architecture with an integrated Dynamics 365 F&O environment.
• 5+ years of experience in D365 Platform environment management.
• Experience with Dynamics 365 integrations using Microsoft Dataverse and other third-party connectors.
• Proven experience as a software developer or similar role, with specific experience developing solutions on the D365 platform, specifically CE.
• In-depth knowledge of D365 customization and development tools, including Power Platform, Power Automate, Power Apps, and Azure DevOps.
• Expertise in D365 architecture, configuration, customization, and integration with other enterprise systems.
• Strong programming skills in languages such as C#, JavaScript, .NET, TypeScript, and SQL.
• Ability to work independently and collaboratively in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Microsoft certifications in Dynamics 365 or related technologies are a plus.
• Must be a self-starter with the ability to take initiative and drive positive changes.
• Ability to study, analyze, and interpret complex information in order to improve practices or develop new approaches.
• Must be a problem solver and critical thinker that can challenge preconceived notions, observe, research, and interpret data and process results to drive process improvement and innovation.
• Proven track record of successful involvement in Dynamics 365 accounting software improvements and implementations.
• Experience and maturity to handle confidential and sensitive data and information.
• In-depth understanding of CRM systems, Power Apps, flows, business processes, industry standards, and internal controls.
• Must be able to distill complex concepts and communicate effectively to executive sponsors, end users, and technical and non-technical team members.

Essential Responsibilities

• Develop and implement architectural solutions for Dynamics 365 CE ensuring best practices in scalability, security, and performance.
• Design overarching system architecture, including other systems that integrate with F&O such as CE and/or UKG.
• Oversee and review internal and external development to ensure high-quality delivery according to approved design specifications.
• Orchestrate and manage all code deployments and releases on the D365 platform across CRM, F&O, and integrations.
• Manage six current environments, including upgrades and refreshes.
• Manage integrated applications, including upgrades and testing as needed.
• Implement and adhere to SDLC best practices and processes.
• Design, develop, and implement customizations and extensions to the D365 platform using Power Platform, Power Automate, Power Apps, and Azure DevOps.
• Develop and maintain integrations between D365 and other systems using APIs, web services, and middleware.
• Customize CE forms, views, workflows, and reports to meet business requirements.
• Write and maintain clean, efficient, and well-documented code following best practices and development standards.
• Provide technical support to D365 users, troubleshooting issues and resolving problems in a timely manner.
• Collaborate with business analysts, stakeholders, and end-users to gather requirements for enhancements and bug fixes and translate them into technical solutions.
• Conduct technical feasibility assessments and provide recommendations for solution design and architecture.
• Create technical design documents, including data models, entity relationship diagrams, and system architecture diagrams.
• Train and mentor junior developers and team members on Dynamics 365 best practices and new features.
• Develop and execute test plans and scripts to ensure the quality and stability of D365 customizations and integrations.
• Share test plans with business analysts to help build robust QA and regression test suites.
• Troubleshoot and resolve issues encountered during testing, deployment, or production use.
• Stay up to date with the latest updates, features, and best practices related to D365 development.
• Identify opportunities to optimize and enhance existing D365 solutions to improve performance, usability, and scalability.
• Lead and participate in code reviews, knowledge sharing sessions, and collaborative activities to foster continuous improvement.
• Streamline processes from technical deployments and environment management to business app usability.