Description

Belfair, one of the Lowcountry's premier private golf and residential communities in Bluffton, South Carolina, is seeking a full-time Front Desk Concierge to serve as the welcoming face of our Clubhouse. Managed by Troon, the world's largest professional club management company, and recognized as a Distinguished Club, Belfair is home to two Tom Fazio Championship golf courses and offers an exceptional lifestyle centered around world-class golf, dining, wellness, and outstanding hospitality. We are committed to creating memorable experiences for our members and guests, and we're looking for a service-oriented professional who enjoys building relationships, delivering exceptional service, and creating outstanding first impressions.

Position Summary

Reporting to the Director of Administration, the Front Desk Concierge is responsible for providing exceptional customer service while supporting the daily administrative operations of the Club.

Key Responsibilities:

• Welcome members, guests, and visitors with professionalism, warmth, and genuine hospitality.
• Answer, screen, and direct incoming telephone calls while responding promptly to member inquiries.
• Coordinate member dining reservations and club event bookings using OpenTable.
• Respond to member questions and requests through Belfair's member communication platforms.
• Provide administrative support including filing, copying, scanning, data entry, and mail preparation.
• Receive and distribute incoming mail and deliveries.
• Maintain inventory of office supplies and coordinate replenishment as needed.
• Keep the front desk, lobby, and copy room organized, clean, and presentation ready.
• Prepare welcome packets and amenity baskets for Cottage guests.
• Assist in evaluating and improving front desk procedures to enhance the member experience.
• Support additional administrative projects and departmental needs as assigned.

Qualifications:

• A minimum of three (3) years of administrative, concierge, front desk, or customer service experience.
• Outstanding interpersonal, verbal, and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook); experience with Jonas Club Software and OpenTable is preferred.
• Professional appearance and demeanor with a positive, team-oriented attitude.
• Dependable, punctual, detail-oriented, and committed to delivering exceptional service.
• Must be fluent in English.

Schedule:

• Full-time (35-40 hours per week).
• Primarily Monday through Friday.
• Flexibility to work occasional evenings, weekends, and holidays during club events and business needs.

Benefits:

At Belfair, we believe our associates are our greatest asset. As a member of our team, you'll enjoy a comprehensive benefits package through Troon, with medical, dental, and vision insurance effective the first of the month following your date of hire-no lengthy waiting period required. We are committed to investing in our associates from day one.

• Our benefits include:
  • Medical, Dental, and Vision Insurance
  • Company-Paid Life Insurance
  • 401(k) with Company Match
  • Immediate Paid Time Off (PTO) Accrual
  • Supplemental Insurance Options
  • Employee Assistance Program (EAP)
  • Pet Insurance
  • Legal Services
  • Complimentary daily employee lunch
  • Associate Recognition and Appreciation Programs

Beyond our benefits, you'll become part of a hard-working, family-oriented team that values collaboration, respect, and exceptional service. At Belfair, every associate plays an important role in creating memorable experiences for our members and guests while enjoying a supportive workplace where people genuinely care about one another.

If you're passionate about hospitality, enjoy building meaningful relationships, and take pride in creating exceptional experiences, we'd love to hear from you. Join Belfair and become part of a team dedicated to excellence at one of the Southeast's premier private club communities.