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Director Ticketing Operations

PGA TOUR
Ponte Vedra Beach, FL, USA, Florida, United States (on-site)
11 days ago

Description

Responsible for the operational and related on-site operations for the Ticket Operations Department. Oversee the day to day operations of the Ticketing Department with an emphasis on database/reporting management, strategic goals, and management of team. Serve as a primary liaison with events and other TOUR departments.

  • Bachelor’s degree in Business or a related field required
  • Ten to fifteen years related experience required, with a minimum of 5 years of experience in in the computerized ticketing industry or related field. Proven management/leadership experience is also required
  • Archtics and Ticketmaster ticketing systems experience required
  • Salesforce CRM experience preferred, but not required
  • Excellent communication, problem solving, and presentation skills required
  • Experience with reporting and business intelligence tools required, as well as, familiarity with accounting procedures and principles


Requirements

  • Consult and lead day to day management of strategic planning and overall tournament ticket operations with respect to on site operations and fulfillment
  • Collaborate with Senior Management on the development of long-term and short-term pricing and tournament event strategic goals for the department
  • Assist Senior Management in developing an implantation strategy and methodology for tracking departmental goals
  • Manage and implement ticket price strategy across all Championship Management
  • Collaborate with TBA and Co-Sanction events in strategy and new initiatives and customer service
  • Serve as a liaison with Ticketmaster for all technology, operations, marketing and live analytics product solution
  • Oversee on-site activations of third-party integrations with ticket system including CRM, reporting, added value, mobile and RFID technologies
  • Oversee on site ticket operations and team
  • Collaborate with various business units in developing the consumer journey in-venue experience
  • Assist department with Fan Journey enhancements including PGA TOUR App coordination and on-site marketing
  • Support the Customer Service Program working alongside National Sales Team, with guidance and assistance in execution of this program
  • Review and execute ticket operations/products against the tournament ticket marketing strategy to be responsive to changes within that strategy
  • Develop and encourage staff to pursue new tasks and challenges related to overall departmental goals and objectives
  • Contribute to departmental operations, including staffing, budget management/ cost containment, and internal communication
  • Special projects or other duties as assigned
  • Contribute to the development/manage ticket analytics for tracking of ticket sales, revenue and attendance, as well as support and research on the commission reporting process for sales activity, including transaction classification and review

Job Information

  • Job ID: 67871551
  • Workplace Type: On-Site
  • Location:
    Ponte Vedra Beach, FL, USA, Florida, United States
    Ponte Vedra Beach, FL, USA, Florida, United States
  • Company Name For Job: PGA TOUR
  • Position Title: Director Ticketing Operations
  • Job Function: Tournament Operations / Support
  • Job Type: Full-Time
  • Job Duration: Indefinite

Please refer to the company's website or job descriptions to learn more about them.

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